ONLINE ORDER SUPPORT

The online orders on the EASTLINES website can be launched anytime, at any hour of day and night, at any day of the week.
Of course, these orders are perfectly available and are always taken into consideration by our operators, being automatically registered within the orders to be processed, together with those taken telephonic.
We recommend the main use of our online facilities, as they can be accessed anytime you like, without staying on the telephone line for a long time before you could speak to one of our operators and sometimes even uselessly blocking them, as long as all the details of the order can be written by you directly online, in a very short time.
The online order on our website will give you the possibility of an instant price quotation, so you can find out right away what services are available for your type of consignment and the final price, depending on the weight and dimensions of the parcels and the collection and delivery areas.
Moreover, you can very easily register for your online account, on our website. This way you can launch orders faster and more easily, as your collection and delivery addresses together with your billing profile are saved and at your disposal for immediate use.

You can also start the price quote and online order on the front page of our website, where on the top side of the page you can find the first step of the online order form inside a black background.

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Please check out our instructions.

 

STEP 1

ONLINE ORDER – INITIAL DATA
In this first step of the order you have to firstly choose the type of your consignment, from one of the three variants:
o ENVELOP
o PARCEL
o PALLET
By clicking on the Scroll type arrow button (black triangle pointing downwards) you will open a list of consignment types from which you can choose a suitable one.
If you choose to send an envelope, automatically the number of envelopes from the subsequent section (NUMBER OF ENVELOPES) is filled in with figure 1, being a default number. You can only send one envelope on one consignment.
If you choose to send parcel/parcels you will have to fill in the subsequent compulsory sections:
o WEIGHT – the physical weight in kilograms after weighing
o LENGTH, WIDTH, HEIGHT – the three sides of a parcel, measured and expressed in centimeters.
If your consignment is made of several parcels, you can add them one by one, together with the weight and dimensional characteristics, by clicking on the ADD PARCEL button. In case of complex consignment, made of many parcels with equal characteristics, you can also use COPY FROM THE FIRST PARCEL button, which helps you by copying the details from the first parcel to all the parcels of the consignment.
If the consignment entails picking up a pallet, or several pallets, you will not be asked to fill in the dimensions of the pallets, as they come in standard sizes. You only have to choose from the three possible variants (QUARTER, HALF, FULL). The base of the standard pallets is even, mainly 120 x 100 cm, and by choosing the pallet variant you can see that the specific height will be filled in automatically. All you have to do is fill in the WEIGHT in kilograms.
ATTENTION! The HEIGHT section will be filled in automatically with the standard height specific for your choice of pallet (80 cm if you choose QUARTER, 110 cm if you choose HALF or 200 cm if you choose FULL). You cannot write the height of the pallet!
You can also choose one of the logistic help variants made available for you by EASTLINES:
o TAIL LIFT – £10.00 + TVA (20%). To be chosen if you need a loading or unloading device, or a specialized handling device (forklift, port-pallet, lift platform). This logistical option is essential if no such device is available either at loading or at unloading. Pick-up or delivery of pallets will be declined in case no such devices are available or they have not been requested and paid for at the online order, which can lead to additional costs, re-bookings or delays.
o WRAPPING – £5.00 + TVA (20%). To be chosen in case you cannot ensure this compulsory operation for the safety of the pallet, thus being supported by our service or that of our subcontractors. The drivers or couriers involved in the pick-up of the pallet will wrap the pallet with polyethylene stretch foil either on collection or at the local warehouse, before the international shipping.
o PALLET BASE – £5.00 + TVA (20%). This option must be chosen in case the sender does not have the necessary pallet base (wood of plastic pallet). The transporter can bring the pallet base on collection, against the specified cost.
You can also use both ADD PALLET and COPY FROM THE FIRST PALLET buttons when you send more pallets, with equal of different weight and dimensions.
You can use the DELETE button only in this stage of the order, which will ensure deletion of one of the components of the consignment, if you wish to delete one of the parcels or pallets included in the said consignment.
After you fill in the first half of Step 1, you can pass on to the second half, where you will have to choose the collection area (from where the consignment is being sent, the sender’s area) and the delivery area (where the consignment is being sent, receiver’s area).

All information on what area you should chose, taking into consideration cities from Great Britain and Romania, can be found on the specific webpage:
http://www.eastlines.ro/zone/
Thus you can choose the area in the online form, by opening with the Scroll button, each list of areas on the two sections:
• Sender area (the area from where your consignment is being collected by EASTLINES or its subcontractors)
• Receiver area (the area where your consignment is being delivered by EASTLINES or its subcontractors)
The areas you can choose from are:
• LONDON INSIDE M25
• MAINLAND OUTSIDE M25
• SCOTTISH HIGHLANDS
• NORTHERN IRELAND
• ROMANIA ANYWHERE

ATTENTION! Check very well the collection and delivery area when ordering online as significant cost differences can occur, delays or incorrect routing of the incorrect orders.

EASTLINES strictly monitors the online orders and the selection of delivery areas and can change the details of the consignment in case they do not observe the terms. This also incurs additional costs that will be paid in lei at delivery, even if the consignment has already been paid online or cash on collection (partially of course, as the consignment has been cheaper due to incorrect selection of area).
After filling in all these details, you can pass on to the next step by clicking the NEXT STEP button below the form.

STEP 2

ORDER – AVAILABLE SERVICES
At this particular step, after filling in the details related to the type of consignment, weight, dimensions and collection and delivery addresses, you will see the list of services offered by EASTLINES for the respective characteristics.
Please check carefully the list as the listed services are not necessarily arranged in growing order of the price. Please keep in mind the price does not include VAT.
Each available service is briefly described, details also posted on our specific webpage: http://www.eastlines.ro/servicii/
Choose the convenient service by clicking on the button (radio button) located on the left side of the page, off the respective service.
On the right side of the form, in the section: TIME FRAME/DATE OF COLLECTION, you can also see the date and time frame that you must specify for the collection of the consignment from the sender.
Use Scroll button (black down arrow) to see all variants, choose the desired date and time frame by clicking the respective line.
These variants are the next 7 working days available for the chosen service presented as following:
Time frame (beginning hour-end hour) – collection day as dd.mm.yyyy (ex: 09-17.30 – 20.10.2012)
You cannot choose other collection dates than those supplied and the collection cannot be arranged by more than 7 days in advance.
The specified time frame must be observed, either completely, or someone will have to be at the address between certain hours specified by the couriers or subcontractors if the case so requires and the hours can be anticipated. If the sender is not present at the address when the courier attempts collection, during the specified time frame, the order can be rescheduled against a re-booking tax, foreseen by the regulations of EASTLINES, namely £10/parcel (without the 20% VAT).

STEP 3

ORDER – ADDITIONAL INFORMATION
At this step, there are 3 (three) sections where you have to write the details necessary for your consignment:
– DETAILS OF THE SENDER – first name, surname (name of the company), address, town, county, post code, contact telephones, e-mail address, other instructions
– DETAILS OF THE RECEIVER – first name, surname, (name of the company), address, town, county, post code, contact telephones, e-mail address, other instructions
– BILLING DETAILS – can be the same as the details of the sender, the receiver or even other details, including of a company, depending on who launches the order and who wants to receive the shipping document and the invoice.
ATTENTION! There are mandatory fields essential for processing the order. These have to be filled in correctly, otherwise the form will not allow you to go to step 4 and the fields that have been incorrectly filled in or not at all will be marked in red.

FOR CONSIGNMENTS TO BE DELIVERED IN ROMANIA YOU HAVE TO CORRECTLY FILL IN THE FIELD TOWN FROM THE ADDRESS OF THE RECEIVER, BY A SPECIAL PROCEDURE:
-1. WRITE THE RECEIVING TOWN
-2. IN THE FIELD BELLOW YOU CAN SEE A LIST OF SIMILAR TOWNS
-3. CLICK ON THE CORRECT TOWN AND ENSURE THAT IT HAS BEEN AUTOMATICALLY WRITTEN IN THE SPECIAL FORMAT, IN THE FIELD WHERE YOU HAVE ENTERED IT PREVIOUSLY.
Carefully select the town only from the respective field on our website and not from your browser’s suggestions. This procedure is mandatory and absolutely necessary to clearly identify the receiver town in Romania, directly from our data base, so there are no confusions, incorrect routing or calculation of the consignment price depending on the area.

For help use the info buttons (the black/blue buttons marked with “i”) located on the right side of the respective field.

STEP 4

ORDER – ADDITIONAL INFORMATION
At this step you have to declare the details regarding the content of the parcel and choose the insurance cover, as well as agree with the terms and conditions of EASTLINES, by clicking on the related button.
The declaration regarding the content of the consignment (CONTENT OF CONSIGNMENT) is considered a customs declaration, and the content is stated on the shipping document. Write the content in categories as: clothes, shoes, household goods, toys, car parts, books, television, audio system, etc.
ATTENTION! Do not forget to declare the fragile, special or more expensive products that require more handling care, so they can be included in the customs declaration.
Do not use terms as: VARIOUS, PERSONAL EFFECTS, ELECTRONICS as they are to general and are not according to a customs declaration requirements for a shipping document.
Choose the insurance cover of your consignment by clicking on the characteristic button (radio button).
The insurance cover is useful in case of loss or damage. The amount covers the entire consignment (the entire shipment), it is not per parcel.
EASTLINES – the parcel delivery service is liable for compensations online within the insurance cover you have chosen. If the estimated value of a parcel is more than the free of charge cover offered please choose one of the larger covers for your consignment. Claim and compensation in case of loss or damage must follow a strict investigation procedure and the content value of the respective consignment must be proven with documents by the claimer.
The maximum cover per consignment is £10,000.

STEP 5

ORDER – ORDER SUMMARY
You can recheck you order, by verifying all the details and observing the invoice weight and final price, including the insurance cover and VAT.
The price is also presented in lei (RON) at the exchange established by the parcel delivery service at the given time.
TOTAL INVOICE WEIGHT is the optimum weight to be invoiced, volumetric or scale, depending on which one is higher. The volumetric weight of each parcel is calculated by formula: (length x width x height) / 7000. The easy but large parcels will be more expensive, as they will be invoiced by volumetric weight, if this is higher than the physical weight. This type of calculation is a usual practice of the parcel delivery companies. It takes into consideration the volume (space) of a consignment and not only the physical weight, in order to cover the transportation costs.
CURRENCY EXCHANGE – The exchange rate of the GBP is higher than the one used by BNR and takes into consideration the recovery of the outstanding amount in GBP, considering the exchange rate at the sale of GBP at the Romanian banks, the cost of the envelope transportation from the payer to the central depot (approx. 11.00 RON), fees on the invoice account, cash withdrawal, the currency exchange and the repatriation fees for the amounts through international bank transfer. We also consider that these amounts are recovered only after one month and the GBP (£ POUND) is almost always growing compared to the Romanian Leu.

After this step you can click on the button below the summary SEND ORDER AND PAY.

STEP 6

ORDER – PAYMENT METHOD
Depending on the chosen service, you have to select the payment method from one of the variants displayed:
CASH ON COLLECTION – cash at sender when the courier collects the order, in the currency of the country where the consignment is being picked-up from, more exactly GBP or RON, depending on the case.
CASH ON DELIVERY – or return – is the payment made in cash on delivery, when the receiver receives the consignment at his/her address. In this case also, the payment in cash is made in the currency of the country where the delivery is being made. The consignment cannot be released by the couriers in case the receiver cannot make the payment.
PAYMENT BY PAYPAL (PAYMENT ONLINE BY CARD) – It is online payment, by card (debit or credit) regardless if you have or not a PayPal account. The payment by card is processed in this case by the PayPal secure card processor.
PAYMENT BY BANK – It is the payment in cash at the bank counter in the account of EASTLINES LTD, using the details supplied by our operators or payment by bank transfer for clients with contracts.
After choosing the payment method and clicking the SEND ORDER button, the order is automatically sent to our system where it will be processed by our operators. You will also receive a confirmation e-mail for your order.

ENVELOPE
Select this option if your consignment is made of a standard envelope. You can only send one envelope per each order. In case you have several envelopes that you want to send at the same address please merge these in only one envelope.
The standard envelopes cannot be smaller than the A4 format (21 x 29 cm) and larger than A3 format (30 x 42 cm). The maximum accepted weight is of 1 kg (maximum 1 kilogram per envelope).

ATTENTION! Pack small objects or documents in corresponding envelopes. Use resistant envelopes (bubble wrap or cardboard), recommended size A4 so they can be easily seen, tracked and labelled. Paper envelopes are not tear resistant and can be damaged and lose their contents. Use large cardboard or bubble wrap envelopes. Protect the documents on the inside by wrapping them in a plastic sheet to prevent them to become damp.
According to the current legislation the services of a courier companies CANNOT be used to send identity documents (passport, identity card, birth certificate). The client undertakes full responsibility for these kinds of consignments, for loss, damage or confiscation by the authorities and the company cannot be held liable and does not offer compensations.

PARCEL
Select this option if your consignment is made of one or more parcels, standard or not: parcels, cardboard boxes, suitcases, hand bags, raffia bags, parcels wrapped in stretch foil, etc. There are limitations and restrictions, minimum and maximum weight, accepted dimensions and content restrictions depending on the specific of the services, which are all detailed on the pages of our website at the special sections: http://www.eastlines.ro/restrictii/ or http://www.eastlines.ro/preturi/.

ATTENTION! It is the client’s responsibility to ensure that the consignment is well packaged, sealed and labelled, following the instructions and recommendation on page http://www.eastlines.ro/ambalare/.
When sending parcels you will need the exact dimensions in centimeters, which you obtain by measuring the three sides of the parcels (length, width, height) as well as the weight in kilograms.
If you declare imprecise dimensions and weight for your parcels and you choose the incorrect collection and delivery areas this will lead to significant price changes, additional costs, penalties as well as delays in collection or delivery.

PALLET
Select this option if you have pallets (multiple parcels or shipments on pallets, secured with stretch foil and handled with specific transportation devices) or outsized, heavy or special parcels that require such transportation solution (car engines, gears, car interiors, equipment, large white goods, refrigerators, boilers, etc.).
In this case the sender must make sure the merchandised is already palletised or must choose at additional cost the services when launching the order with EASTLINES (pallet base, foil, tail lift).
You will have to choose between 3 (three) categories of pallets, depending on the dimensions and weight:

– QUARTER PALLET – the standard base is 120×100 cm and the maximum height is 80 cm. The maximum admissible weight is of 250 kg.

– HALF PALLET – the standard base is 120×100 cm, the maximum height is 110 cm and the maximum weight is 500 kg.

– FULL PALLET – the standard base is 120×100 cm, the maximum height is 200 cm and the maximum weight is 1500 kg.

KEY TERMS EXPLAINED IN THE ONLINE FORM

When launching the order you will meet a series of terms used in the online form as indication for each field to be filled in.

FIRST NAME – the first name, the given name of the sender and of the receiver. Please include first and middle name if present. Please write the full first name of the sender and the receiver to avoid any confusion and to ensure safe delivery of your consignment. DO NOT write nicknames or other names that you are being known by if these are not written in the official ID documents.

SURNAME – family name. Write the full and correct family name, all your family names if you have several, with hyphen or not, exactly as it is written in the official ID documents.

NAME OF ORGANIZATION – write the name of the juridical person (persons) involved in the consignment. This is not a mandatory field. Write the full company name (for ex.: SC IMPEX SRL or IMPEX LTD), the name of the authorized natural person, association, foundation or organization that sends or receives the consignment. In this case the natural person included in the order is the representative of the said juridical person.

ADDRESS 1 – the address must include all details necessary for a door-to-door service. This field is mandatory.
Addresses in the urban area must include:
o street, number, block of flats, entrance, floor, apartment, entryphone number, district (if in Bucharest).
Addresses in the rural area must include:
o village, street, number or easily identifiable landmarks for the courier (for ex.: near the city hall, at the village shop, etc.).
Do not include the name of the township or town, as these will be written separately in the specific field.

ADDRESS 2 – IS NOT A DIFFERENT ADDRESS THAN THE ONE AT FIELD ADDRESS 1! Collection or delivery cannot be made from or at two different addresses! This is only an extension of field 1 (ADDRESS 1), to be used in case the address is too long to be written in only one field. For a better and more efficient display of information on documents, labels and invoices we recommend you use field ADDRESS 2 in case the address in too long. This field is not mandatory.

TOWN – town (city or township) where the consignment is being collected from (town of sender) or where the consignment is being delivered to (town of receiver). This field is mandatory.
ATTENTION!!! For addresses from Romania, keep in mind that the village is an administrative subdivision, being an integral part of a township or town. If you must include the village write it at the ADDRESS 1 field, not in the TOWN field.
When filling in the TOWN at the receiver details for consignments towards Romania, please follow this special procedure:

– 1. WRITE THE RECEIVING TOWN. Write either the full name or just the first 4-5 letters and wait several seconds.

– 2. IN THE LIST BELOW YOU CAN SEE A LIST OF SIMILAR TOWNS. After waiting for several seconds you can see, in the field bellow the TOWN field, a list of towns similar or identical in name and located in different counties.

– 3. CLICK ON THE CORRECT TOWN AND ENSURE THAT IT HAS BEEN AUTOMATICALLY WRITTEN IN THE SPECIAL FORMAT, IN THE FIELD WHERE YOU HAVE ENTERED IT PREVIOUSLY:
o ex: IASI [IASI], ORASTIE [HUNEDOARA], BABADAG [TULCEA], BUCURESTI [BUCURESTI]
Carefully select the town only from the respective field on our website and not from your browser’s suggestions. Only the town you have chosen must remain in the list seen before, in a blue frame. This procedure is mandatory and absolutely necessary to clearly identify the receiver town in Romania, directly from our data base, so there are no confusions, incorrect routing or calculation of the consignment price depending on the area.

COUNTY – the county, region (ex. of counties in Great Britain: Greater London, Hertfordshire, Essex, Middlesex, etc.) or county in Romania. ATTENTION!!! For BUCHAREST write BUCHAREST and not ILFOV or the district.

POST CODE – the post code of sender and receiver addresses. Is mandatory for addresses in Great Britain where the entire address is validated by the post code. This is not mandatory for addresses in Romania.

COUNTRY – is a field generally filled in by the system, depending on the chosen service.

TELEPHONE 1 – contact telephone number. This field is mandatory.
ATTENTION!! You can only write one telephone number for each field (the number of figures that the field can include is limited) and DO NOT write the country code except if the supplied telephone number is not from the respective country. We recommend the use of local telephone numbers, no roaming and additional costs, as the courier cannot call on international numbers. Do not leave spaces between the figures of the contact number, do not use slash “/”.
CAREFULLY WRITE THE CORRECT TELEPHONE NUMBER. The contact telephone numbers are used by our operators, the couriers or subcontractors in order to notify you through text (SMS) or call regarding the time frame when the collection or delivery is to be made, the problems that may have occurred with your consignment, the delays occurred or for clarifications necessary for the processing of your order.
TRY TO ANSWER DURING THE DAY AT THE SUPPLIED TELEPHONE NUMBER otherwise delays can occur in processing your order if we cannot contact by phone one of the consignment parties.

TELEPHONE 2 – the second contact number, in case it is necessary. This is not a mandatory field. NO more than two numbers can be included for each party of the consignment (sender and receiver). We believe these are enough and in case you have more telephone numbers, just include in the order the main numbers, that are being answered to all day.

EMAIL – the email address for each of the party, including that where the final invoice is being sent automatically by our system (at the email address for BILLING DETAILS). ATTENTION!!! Automatic notifications regarding the status of the consignment will be sent to the sender’s address. Carefully check and write the email address as you will not receive these notifications if the email is incorrect. Also check the SPAM section for emails from our company.

SPECIAL INSTRUCTIONS – is not a mandatory field. Here you can write the additional instructions regarding the addresses.
o for ex: “entrance at the back”, “entryphone 03”, “above shop”, “in front of Tesco”, etc.
Beware!!! This field CANNOT be used to narrow down the time frame specified when choosing the day and time frame:
o for ex: “between 14-18”, “please collect before 15.00”, “after 19”, etc.
You must ensure that there is someone at the address during the entire time frame on the collection day.

CONTACT NAME – at BILLING DETAILS – refers to the full name of the person (representative or not of an organization, company, etc.). The contact name can be written as: FIRST NAME (given name) + SURNAME (family name) and not the other way around.
for ex: ION VASILESCU, MARIANA DOBRIN, SANDOR KOVACS, TIM WILLIAMS, etc.

FISCAL DETAILS – the fiscal details that you want to appear on the shipping documents or the invoice of the consignment, depending on the law regulations of your country, if the invoice must be issued on a juridical person.
o for ex.: Registration Number at the Trade Registry, SRC (Sole Registration Code), bank details, etc.
For natural persons or juridical persons registered in Great Britain this field is not necessary. Writing the name of the company at NAME OF ORGANIZATION is enough. This is not a mandatory field.

VAT REGISTRATION NUMBER – For juridical persons registered in Romania and VAT payers write the tax payer number so that the invoice will include 0% VAT. The number must also include the initials of the specific country (RO). For companies registered in Great Britain, the VAT number must be included in the section above, the FISCAL DETAILS field, and the VAT field must be left empty.

CONSIGNMENT CONTENT – this mandatory field will be considered as a customs declaration, being included in the shipping document.
Please use general terms as: clothes, shoes, household goods, toys, car parts, books, television, audio system, etc.
Try to make a complete description of the content, do not forget anything that you have included, but don’t detail the content.
DO NOT give us a complete and details list of the content.
You can make such a detailed list for your own use or that of the receiver and you can place it inside of a parcel, in case you send several parcels or you can keep it and check the contents of the consignment after receiving the parcels and signing for receipt.
ATTENTION! Do not forget to declare the fragile, special or more expensive products that require more handling care, so they can be included in the customs declaration. Please declare if your consignment included LCD television, audio system, mobiles, CD player, refrigerator, laptop, monitor, PC unit, etc.
Do not use too general or evasive terms as: VARIOUS, PERSONAL EFFECTS, ELECTRONICS as you do not give any concrete details regarding the contents of your consignment and they are too general and are not according to a customs declaration requirements for a shipping document.
Do not forget that in case of claim for damage or partial or total loss of your consignment, the contents that you have declared will be taken into consideration in the processing of any compensation according to the chosen insurance cover. You will not be allowed to change or add any objects to the said content, claiming thus that the parcel has contained more than the content declared initially.

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YOUR ONLINE ACCOUNT

Your online account right on our website!
Register
And you’ll have more advantages:

– configure and save the pick-up or delivery addresses to use them automatically when launching an order

– configure your profile with the billing details which includes all the details that you require, including the fiscal details

– you have complete access and can print the invoices or shipping documents of your consignments

– you can see the history of your orders, and follow on online tracking the status of your current orders.

TOWNS FROM ROMANIA

FOR CONSIGNMENTS TO BE DELIVERED IN ROMANIA YOU HAVE TO CORRECTLY FILL IN THE FIELD TOWN FROM THE ADDRESS OF THE RECEIVER, BY A SPECIAL PROCEDURE:

– 1. WRITE THE RECEIVING TOWN

– 2. IN THE FIELD BELLOW YOU CAN SEE A LIST OF SIMILAR TOWNS

– 3. CLICK ON THE CORRECT TOWN AND ENSURE THAT IT HAS BEEN AUTOMATICALLY WRITTEN IN THE SPECIAL FORMAT, IN THE FIELD WHERE YOU HAVE ENTERED IT PREVIOUSLY

(for ex.: IASI [IASI],
ORASTIE [HUNEDOARA],
BABADAG [TULCEA], etc.).

Carefully select the town only from the respective field on our website and not from your browser’s suggestions. This procedure is mandatory and absolutely necessary to clearly identify the receiver town in Romania, directly from our data base, so there are no confusions, incorrect routing or calculation of the consignment price depending on the area.

CONTENT OF THE CONSIGNMENT

The declaration regarding the content of the consignment (CONTENT OF CONSIGNMENT) is considered a customs declaration, and the content is stated on the shipping document.
Write the content in categories as: clothes, shoes, household goods, toys, car parts, books, television, audio system, etc.
Try to make a complete description of the content, do not forget anything that you have included, but don’t detail the content. You can make a detailed list with the content and place it inside of a parcel, in case you send several parcels or you can keep it and check the contents of the consignment after receiving the parcels and signing for receipt.

ATTENTION!
Do not forget to declare the fragile, special or more expensive products that require more handling care, so they can be included in the customs declaration. Please declare if your consignment included LCD television, audio system, mobiles, CD player, refrigerator, laptop, monitor, PC unit, etc.

Do NOT use too general or evasive terms as: VARIOUS, PERSONAL EFFECTS, ELECTRONICS as you do not give any concrete details regarding the contents of your consignment and they are too general and are not according to a customs declaration requirements for a shipping document.

Do not forget that in case of claim for damage or partial or total loss of your consignment, the contents that you have declared will be taken into consideration in the processing of any compensation according to the chosen insurance cover. You will not be allowed to change or add any objects to the said content, claiming thus that the parcel has contained more than the content declared initially.

TOTAL INVOICED WEIGHT

In certain cases and especially for areas outside London (MAINLAND OUTSIDE M25, SCOTTISH HIGHLANDS, NORTHERN IRELAND, CHANNEL ISLANDS) the weight taken into consideration in determining the price, meaning THE TOTAL INVOICED WEIGHT is the OPTIMUM WEIGHT, also underlined in step 5 on the order summary.
THE TOTAL INVOICED WEIGHT (OPTIMUM WEIGHT) in this case is the optimum weight, more exactly the highest value between the physical and the volumetric weight.
The volumetric weight of each parcel is calculated by formula: (length x width x height) / 7000. The easy but large parcels will be more expensive, as they will be invoiced by volumetric weight, if this is higher than the physical weight. This type of calculation is a usual practice of the parcel delivery companies. It takes into consideration the volume (space) of a consignment and not only the physical weight, in order to cover the transportation costs.

VOLUMETRIC WEIGHT

THE OPTIMUM WEIGHT of a parcel is the highest between the actual, physical weight, established through weighing the parcel on a scale and the volumetric weight (dimensional) which can be calculated depending on the volume of the parcel and its size, according to a specific calculation formula.
You will frequently meet the term of volumetric weight or dimensional when using courier or parcel delivery services. You may have large, not heavy items to send, but for which the volumetric weight exceeds the mass. In these situations, the cost of the transportation is calculated according to the volume of the parcel. The volumetric or dimensional weight is used to calculate the cost of the transportation instead of the physical one.
The transportation price is calculated in report to the highest weight between the real, physical weight and the volumetric weight.

The volumetric weight is calculated according to the formula:

(Length x Width x Height)
divisor7000

The Length, Width, Height are the sides of the parcel, expressed in centimetres, and “divisor” is the volumetric conversion factor established by our company, depending on the acceptance for large parcels. The reputed international courier services like DHL, UPS, TNT, DPD, FEDEX use as divisors 6000, 5000, 4000 depending on the service and emergency, or even 3000 in case of pallets (so the volumetric weight is exceeded only by very large weights, of hundreds of kilograms).
The delivery services ensured by EASTLINES use as a calculation basis (where it is specified that the prices is established depending on the volumetric weight) the generous 7000 divisor and the parallel services proposed through DPD, for example, take into consideration the dimensional weight by using the 6000 divisor.
Ex: For a large, but not heavy box, with sides 80 cm x 50 cm x 40 cm and the actual (physical) weight of 10 kg, the volumetric weight is 22.85 kg (using the above mentioned formula). If you take into consideration this weight, as being higher than the actual one, the price on kilogram will be multiplied with the dimensional weight (22.85 kg or rounded up to 23 kg) to obtain a final price per parcel.

CURRENCY EXCHANGE RATE

EASTLINES LTD is established and has its main office in Great Britain and does not undergo Romanian legislation and the regulations imposed by it regarding the calculation of invoices in foreign currency and lei (RON). The GBP exchange rate is determined by the company each week and clearly posted on the website when launching an order to avoid any kind of subsequent misunderstandings.

The exchange rate of the GBP is higher than the one used by BNR and takes into consideration the recovery of the outstanding amount in GBP, considering the exchange rate at the sale of the GBP at the Romanian banks, the cost of the envelope transportation from the payer to the central depot (approx.. 11.00 RON), fees on the invoice account, cash withdrawal, the currency exchange and the repatriation fees for the amount through international bank transfer.
We also take into consideration the fact that we recover these amounts after more than one month and the British Pound is almost always in appreciation compared to the Romanian Leu. This is why the exchange rate decided by our company is in general with 4-5% higher than that of BNR exactly to cover all these cost and delays in recovering the amounts.

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